1.1. Deliveries are always made by air shipment, directly through our
regional forwarders (Fedex, TNT, DHL,UPS) or, depending on your
location, by one of our partners abroad.
1.2. We may cancel confirmed orders due to external circumstances outside of our control, in which case We will immediately inform and reimburse You.
1.3. We may, if necessary, make partial deliveries, after sending You an email in advance informing You of a timetable for your orders.
1.4. International orders are subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary widely from country to country. Your best course of action would be to contact your local customs office if You are unsure of these fees. Depending on the country of delivery, additional paperwork can be requested by our forwarder. Customs clearance procedures may cause delays in delivery. We are in no way responsible for these costs or delays. Taxes and VAT duties are included in payments for the following countries: Eurozone (Except Portugal), Switzerland, Australia, USA, Mexico, United Kingdom). BALL Watch Company SA does not act as importer of record. The Taxes and VAT duties are paid in advance by the foreign shipper, which acts as importer, on behalf of the ultimate consignee, the end buyer. Taxes and VAT duties are paid in the country of final destination.